IT Governance & Operating Model Design

Service Description

Technology fails when processes are ad-hoc. This service establishes the operational rules of engagement for how IT evaluates incoming demand, prioritizes capital, and retires obsolete tools safely and predictably. Areas of Focus: Demand & Intake Management Process: Structured intake workflows, business case scoring templates, and prioritization metrics to stop runaway shadow IT. Technology Lifecycle Management (TLM): End-to-end framework covering hardware, software, and SaaS licensing from procurement and onboarding to maintenance, deprecation, and secure decommissioning. Policy & Compliance Guardrails: Service-level agreement (SLA) baselines, vendor review gates, and operational governance frameworks. Cost information will be provided after consultation.